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Warm Weather Shipping Policy - Please read carefully!
During the hot summer months, The Online Candy Shop strongly recommends that all meltable candy items (chocolate) be shipped via an expedited shipping method. Expedited orders (2 day air or overnight) will be packed with reusable ice packs and insulation at no additional charge. The Online Candy Shop is not responsible for damage of meltable items during shipping, unless an expedited shipping method is chosen. The Online Candy Shop cannot accept returns for chocolate during hot summer months. The Online Candy Shop reserves the right to cancel orders if the correct shipping method is not chosen for meltable items. It will be The Online Candy Shop's discretion to contact customers by email or phone to notify them of such cancellations. To limit the amount of heat damage, The Online Candy Shop will ship all perishable items Monday - Thursday, and all orders placed on Thursday evening through Sunday will be shipped out on Monday or Tuesday.
To order ice packs to be shipped with regular ground shipping, please click
here
To purchase heat reflective insulation to go with your order please click here
We ship to APO boxes and all U.S.A. Military Bases!
God Bless America and all members of our Armed Forces who are fighting hard for our safety and Freedom. For members of the Armed Forces and their families, we are happy to offer delivery to all Military bases and APO boxes by Priority Mail. During checkout, please select Fed Ex Ground as the shipping method, and we will take care of the rest. When your items have been shipped, you will receive a confirmation email, but the Post Office does not offer tracking numbers at this time.
Continental United States Shipping Methods:
The Online Candy Shop is committed to providing excellent service at reasonable prices. The most cost efficient way to ship items and to keep shipping fees as low as possible is by using FedEx Ground. We ship FedEx Ground Monday, Wednesday, and Friday , except on Federal holidays. Items are shipped within 3 - 5 business days after the order has been placed. In the event that an item is on backorder, we will make every attempt possible to notify you within 3 business days that there will be a delay. Once an item is shipped, you will receive a FedEx tracking number that you can use to track your package online. Depending on your location within the country, it may take between 1-6 business days to receive your items once they are shipped. Please refer to our FedEx Ground shipping chart to see approximate shipping times.
FedEx Shipping Chart
We also offer additional shipping methods for orders required within a shorter time frame. For Continental United States orders, we offer FedEx 2-Day Service. Once an item leaves our facility, it takes 2 full business days to reach its destination. Although we are able to send most items sooner, please keep in mind that we still may require up to 5 business days to fill an order before it is shipped.
Alaska, Hawaii, and Puerto Rico Shipping Methods:
For customers ordering from Alaska, Hawaii, and Puerto Rico, The United States Postal Service Priority Mail is used. Most items arrive within 5 business days after they leave our facility. You will receive a confirmation email letting you know that your item has been shipped, however the Post Office does not offer tracking numbers.
Shipping Methods for Canada:
For our valued Canadian customers, we offer shipping via The United States Postal Service Airmail. Most items arrive within 5 business days after they leave our facility. You will receive a confirmation email letting you know that your item has been shipped, however the Post Office does not offer tracking numbers.
Shipping Methods for all other International Destinations:
For all of our international cutomers (Except Canada), we offer shipping via The United States Postal Service Priority Air Mail International. Most items arrive within 5-10 business days after they leave our facility. You will receive a confirmation email letting you know that your item has been shipped, however the Post Office does not offer tracking numbers.
